Small Biz Safety Podcast Episode 17: Violence and Harassment Prevention: De-escalation Tips
Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees.
Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area.
Resources For This Week's Topics
5 de-escalation tips when responding to agitated customers
Workplace Violence and Harassment Toolbox
Workplace Harassment Policy Checklist
Reduce the risk of renewed COVID violence with these 5 steps
Reporting Workplace Violence and Harassment Procedures Checklist
Workplace Harassment Investigations in Small Businesses: Tips for Employers
Harassment and Violence Prevention for Managers and Committees/Representatives (2-hour eCourse)
Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference
session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd
Creating a Culture of Caring with Sleeping Giant Brewery
Thunder Bay brewery eyes child-care expansion to help community
Contact Workplace Safety & Prevention Services
Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre
Have health and safety questions? Contact the WSPS Duty Consultant by email dutyconsultant@wsps.ca or call 1-877-494-WSPS (9777)
Have questions about this podcast or show ideas? We’d love to hear from you! Contact smallbizsafety@wsps.ca
