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Small Biz Safety Podcast Episode 17: Violence and Harassment Prevention: De-escalation Tips


Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees.

Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area.

Resources For This Week's Topics

5 de-escalation tips when responding to agitated customers

Workplace Violence and Harassment Toolbox

Workplace Harassment Policy Checklist

Reduce the risk of renewed COVID violence with these 5 steps

Reporting Workplace Violence and Harassment Procedures Checklist

Workplace Harassment Investigations in Small Businesses: Tips for Employers

Violence and Harassment Prevention: Situational Awareness and De-escalation (half-day virtual workshop)

Harassment and Violence Prevention for Managers and Committees/Representatives (2-hour eCourse)

Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference

session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd

Creating a Culture of Caring with Sleeping Giant Brewery

Sleeping Giant Brewery

Thunder Bay brewery eyes child-care expansion to help community

Contact Workplace Safety & Prevention Services

Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre

Have health and safety questions? Contact the WSPS Duty Consultant by email or call 1-877-494-WSPS (9777)

Have questions about this podcast or show ideas? We’d love to hear from you! Contact