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Virtual Training Frequently Asked Questions

See below for an overview and answers to our most frequently asked questions.

Why choose Live Online Instructor-Led Training?

This classroom training offers an interactive learning experience that shares many benefits of in-person instructor-led courses. But with live online training you can receive live online classroom training wherever you are. A facilitator delivers the virtual training in real time, which allows participants to engage with the facilitator and each other. All participants require:

  • Laptop or desktop computer with high-speed Internet
  • Webcam (mandatory for select courses)
  • Headset or Earbuds (highly recommended)

How your workplace benefits:

  • It offers greater accessibility, especially for operations with multiple or remote locations.
  • It frees you from the restrictions of distance, especially if your learners can’t spare the travel time or are located far from conventional training locations.
  • It minimizes participants' away time. Learners can be on the job minutes before and immediately after the training.
  • It could save you money. At a time when travel is not encouraged, put your company's travel budget toward training instead.


Live Online sessions are delivered using Microsoft Teams Meetings. Specific platform details for this course will be shared upon registration.

When will I receive the link to access my course?

A link to access the virtual classroom and other information will be sent to you two (2) days prior to course start date. Ahead of that the customer support team will send you a detailed email including critical information to ensure participants.

I purchased virtual training for others, how will they receive their info?

As a first step be sure you have listed them as a participant in the 'My orders" section of "My account". Any order with missing participants is incomplete.

How do I access the virtual classroom on the day of my training session?

On the day of your session, please arrange to log into the classroom up to 30 minutes before the start time. This will ensure that you are able to access and navigate within the Microsoft Teams Meeting interface before the start of the session.

Please note that you may be placed into a virtual lobby to await the Session Host to allow you into the virtual classroom.

Is virtual training available in French?

Virtual Training is currently only available in English at this time. If you're looking for French content, many of our courses are available in French as well as our Federal Consulting Services.

How do I make sure my audio is working?

Webinar audio is provided through your computer speakers and microphone. For better audio quality, we strongly recommend the use of a headset or earbuds. A reliable internet connection will provide you with an optimal audio experience.

Do I need to have my ID ready?

For certain select courses participants are required to present a valid government issued photo ID to your Course Instructor.

How do I get support to access the course in an accessible format?

If you require any accessible formats or communication supports to participate in this training program please contact,

How do I get my instructors attention during the training?

Once logged into your live session, if you need to get your instructor’s attention, click on Raise Hand icon or send a private question or comment through the Q&A.

Looking for an online course where you can learn at a pace and time that works for you?

Visit our shop to check out our eCourses. eCourses are different than virtual training. With eCourses, there is no schedule, no set time. You can learn at your own pace, since the training is available on demand, 24/7.

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