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Grocery-Retail-Root-Cause-Analysis-Results

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29 | 310-BZN-01-ISDO Primary Causal Factors People • Poor technique • People don't ask for help • Lack of MSD awareness (long- term impact) • Fatigue Process • Inadequate/lack of safe work practices (SWPs) • Inadequate delivery schedules • Inadequate incident investigation • Inadequate staffing • Lack of change management • Inadequate training • Lack of physical demands description (PDD) • Inadequate workflow • Seasonal demands • Double handling of product Tools and Machines • Faulty equipment • Lack of maintenance • Lack of/inadequate handling equipment • Incorrect/failure to use equipment • Inadequate equipment design and placement • Equipment not available for convenient use Measures • Lack of evaluation of effectiveness of training • Lack of follow-up on nonconformance issues • Lack of a measurement process • Lack of internal sharing of statistics • Unawareness of what to track Environment • Floor/ground conditions, transitions • Customer interactions • Lack of storage capacity • Poor workstation design/layout • High noise levels • Extreme temperatures Culture • Values vs reality • Lack of effective supervision • Overconfidence of workers • Competing priorities • Top 10 Primary Causal Factor

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