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Grocery-Retail-Root-Cause-Analysis-Results

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20 | 310-BZN-01-ISDO Worker vs. Workshop Results Rank # Category Primary Causal Factor Average 1 Process Inadequate training 7.00 2 Environment Poor workstation design/layout 7.00 3 Measures Lack of evaluation of effectiveness of training 6.67 4 People Poor technique 6.33 4 Culture Lack of effective supervision 6.33 4 Process Inadequate staffing 6.33 4 Tools & Machines Lack of/inadequate handling equipment 6.33 4 Culture Values vs. reality 6.33 4 Culture Overconfidence of workers 6.33 4 People Fatigue 6.33 Worker Top 10 Results Workshop Top 10 Results Rank # Category Primary Causal Factor Average 1 Process Inadequate training 7.00 2 Environment Poor workstation design/layout 6.67 3 People Poor technique 6.00 3 Culture Lack of effective supervision 6.00 5 Measures Lack of evaluation of effectiveness of training 6.00 5 Environment Lack of storage capacity 6.00 7 People Fatigue 5.83 8 Process Inadequate/lack of safe work practices 5.83 8 Tools & Machines Incorrect use of/failure to use equipment 5.83 10 Process Inadequate staffing 5.83 same ranking different ranking

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