Corporate

45 | 130-CDE-01-ISDO 3. PEOPLE – Rushing Explore alternative compensation models for technicians, service advisors, and coordinators (flat rate, hourly, and commission have limits) Develop guideline and training for service advisors and appointment coordinators explaining how overscheduling can impact technician health. Criteria could include: – Regular communication opportunities with service technicians, to share ideas and support each other – Define each role clearly and explain how they work together

• Slide Number 1
• Disclaimer
• Table of Contents
• RA RCA project overview
• Introduction
• Industry Selection
• An Engaging and Collective Process
• Risk Assessment Workshop
• WSPS Communications – Risk Assessment Results
• RCA workshop Results
• Risk Statement
• Participant List: Subject Matter Experts/Voting Participants
• Participant List: Non-Voting Support
• RCA Results
• Identified Primary Causal Factors
• Category Breakdown – 26 Primary Causal Factors
• Voting Process – Level of Importance
• Top 10 Primary Causal Factors
• Employer vs. Workshop Results
• Worker vs. Workshop Results
• Employer vs. Worker Results
• Top 10 Comparison
• Recommendations
• Top Workshop Recommendations
• Next steps – Rca workshop
• Next Steps
• Appendix A – Fishbone diagrams
• Primary Causal Factors
• Slide Number 30
• Slide Number 31
• Slide Number 32
• Slide Number 33
• Slide Number 34
• Slide Number 35
• Appendix B – Controls/Solutions for top primary causal factors
• 1. CULTURE – Cutting Corners, Unsafe Practices
• 1. CULTURE – Cutting Corners, Unsafe Practices (1)
• 1. CULTURE – Cutting Corners, Unsafe Practices (2)
• 1. CULTURE – Cutting Corners, Unsafe Practices (3)
• 1. CULTURE – Cutting Corners, Unsafe Practices (4)
• 2. PEOPLE – Inadequate Training for Supervisors
• 2. PEOPLE – Inadequate Training for Supervisors (1)
• 2. PEOPLE – Inadequate Training for Supervisors (2)
• 3. PEOPLE – Rushing
• 3. PEOPLE – Rushing (1)
• 3. PEOPLE – Rushing (2)
• 4. PEOPLE – Inadequate Training for Workers
• 4. PEOPLE – Inadequate Training for Workers (1)
• 4. PEOPLE – Inadequate Training for Workers (2)
• 5. CULTURE – KPIs Prioritize Production Over Safety
• 6. ENVIRONMENT – Lack of Storage, Leading to Awkward Lifting
• 6. ENVIRONMENT – Lack of Storage, Leading to Awkward Lifting (1)
• 7. PROCESS – Lack of SWPs for MSD Prevention
• 7. PROCESS – Lack of SWPs for MSD Prevention (1)
• 8. CULTURE – Historical Mindset that MSDs are Expected
• 8. CULTURE – Historical Mindset that MSDs are Expected (1)
• 8. CULTURE – Historical Mindset that MSDs are Expected (2)
• 8. CULTURE – Historical Mindset that MSDs are Expected (3)
• 9. PROCESS – Tasks are Physically Demanding
• 9. PROCESS – Tasks are Physically Demanding (1)
• 9. PROCESS – Tasks are Physically Demanding (2)
• 10. MEASURES – Lack of MSD Internal Reporting
• Appendix c – workshop contacts
• Workshop Contacts
• Slide Number 66