10 JUMP START GUIDE | JUNE 2021
BACK TO
CONTENTS
Key Performance Behaviours (KPBs)
Core values have been defined and communicated to
all employees.
Leaders and employees are successful in implementing
and maintaining a no-tolerance policy for bullying,
harassment, and violence.
Workplace factors and basic human needs are assessed
and prioritized.
Basic human needs are considered and addressed by
people leaders.
Action plans are developed for prioritized workplace factors
and monitored.
Inclusion and diversity are recognized and celebrated, and risk for
institutional racism is acknowledged.
The organization strives to facilitate a psychologically safe
culture to ensure all employees feel safe and welcome.
Score: ___ /7
Three action steps for consideration:
BE INCLUSIVE – Don't assume all employees are having the same
experience. Seek to understand employees' perceptions around
inclusion through pulse checks, focus groups, and listening
tours. Take the learnings from employees to close gaps and
remove barriers.
MONITOR ACTS OF INCIVILITY – Rudeness, and the degree it happens
and is allowed, can predict the level of risk of respectful workplace
violations. Talk about and track acts of incivility (i.e., through pulse
checks to protect identity) to help keep the culture focused on
behavioural conduct.
ACKNOWLEDGE TEAMWORK – Cultures that work together are more
likely to care for each other. Encourage a culture that promotes and
acknowledges teamwork through word and appreciation. A thank-
you can often go a long way when it's perceived as being authentic.
BUILDING BLOCK 5
CULTURE
Defines specific actions to shape the culture and influence the social
norms around respect, civility, teamwork, and basic human needs.
