Guides & Toolkits

13 300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS) 1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca 9 Developing Workplace Violence and Harassment Policies and Programs: A Toolbox Overview and Context for Action Policy, Program, and Training Review Tool Yes No Examples of Content Existing Recommended Do you have a workplace emergency response plan that includes measures and procedures for calling for immediate help? If you have internal procedures for work refusals, have you updated them to include workplace violence? • identify consequences if workers become violent (the consequences could include disciplinary action, up to and including termination of employment) • respect confidentiality, while ensuring the safety of all workers • outline counselling supports or resources that are available to assist workers (critical incident stress debriefing, Employee Assistance Program (EAP), and other support) • specify other actions, such as reviewing program measures and procedures or reviewing the assessment of risks • outline record-keeping requirements Consider integrating these measures and procedures into an existing emergency response plan, or create a comprehensive emergency response plan for the workplace. An emergency response plan could include: • emergency response protocols, teams, and training • information on the location and use of emergency facilities and safe areas • alarm and emergency communication requirements • procedures for rescue, lockdown, and evacuation • information on when and how to contact the police • information about designated emergency workers, contact persons, crisis management plans, evacuation plans, and building plans Consider integrating your workplaceʼs measures and procedures with your buildingʼs, or join with neighbouring businesses to coordinate emergency response. If you have existing procedures, update them. Consider developing a workplace-specific work refusal procedure that includes workplace violence. Remember that internal procedures must conform to the work refusal process in the Occupational Health and Safety Act. Other measures and procedures associated with workplace violence prevention Note: These are recommended measures and procedures that may not be specifically required by the OHSA WSPS.CA

• Cover