Guides & Toolkits

12 300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS) 1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca 8 Developing Workplace Violence and Harassment Policies and Programs: A Toolbox Overview and Context for Action Policy, Program, and Training Review Tool Yes No Examples of Content Existing Recommended • Measures and procedures for workers to report actual or potential workplace violence • Set out how you will investigate complaints or incidents • Set out how you will deal with incidents, complaints, and threats of violence The reporting measures and procedures should: • deal with workplace violence from all sources (you may wish to have separate procedures for violence arising from a client, a worker, a supervisor, or a domestic/intimate partner) • communicate your willingness to deal with concerns that are brought forward, and to respect confidentiality, while ensuring the safety of all workers • specify how, when, and to whom a worker may report incidents or threats • include reporting forms or other recording mechanisms • include procedures that allow workers to report concerns about supervisors • include procedures that protect those reporting their concerns • specify the roles and responsibilities of employers, supervisors, workers, joint health and safety committees, health and safety representatives, and unions • outline when the joint health and safety committee, health and safety representative, and/or union need to be notified about an incident • outline when external organizations should be notified (the police, Workplace Safety Insurance Board, Ministry of Labour, etc.) The investigation process should: • deal with workplace violence from all sources (the investigation approach may be different for violence arising from a worker, a client, or a domestic/intimate partner) • respect confidentiality, while ensuring the safety of all workers • describe what will be included in the investigation • specify the roles and responsibilities of employers, supervisors, workers, joint health and safety committees, health and safety representatives, unions, and others • describe how, when, and by whom investigations will be conducted • outline record-keeping practices The process to deal with violence or threats of violence should: • describe follow-up to the investigation (description of subsequent actions and timeframe) • identify consequence if non-workers become violent WSPS.CA

• Cover