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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Policy, Program, and Training Review Tool
Yes No Examples of Content Existing Recommended
• Measures and
procedures for workers
to report actual or
potential workplace
violence
• Set out how you will
investigate complaints
or incidents
• Set out how you will
deal with incidents,
complaints, and
threats of violence
The reporting measures and procedures should:
• deal with workplace violence from all sources (you
may wish to have separate procedures for violence
arising from a client, a worker, a supervisor, or a
domestic/intimate partner)
• communicate your willingness to deal with
concerns that are brought forward, and to respect
confidentiality, while ensuring the safety of all
workers
• specify how, when, and to whom a worker may
report incidents or threats
• include reporting forms or other recording
mechanisms
• include procedures that allow workers to report
concerns about supervisors
• include procedures that protect those reporting
their concerns
• specify the roles and responsibilities of employers,
supervisors, workers, joint health and safety
committees, health and safety representatives, and
unions
• outline when the joint health and safety committee,
health and safety representative, and/or union
need to be notified about an incident
• outline when external organizations should be
notified (the police, Workplace Safety Insurance
Board, Ministry of Labour, etc.)
The investigation process should:
• deal with workplace violence from all sources (the
investigation approach may be different for
violence arising from a worker, a client, or a
domestic/intimate partner)
• respect confidentiality, while ensuring the safety of
all workers
• describe what will be included in the investigation
• specify the roles and responsibilities of employers,
supervisors, workers, joint health and safety
committees, health and safety representatives,
unions, and others
• describe how, when, and by whom investigations
will be conducted
• outline record-keeping practices
The process to deal with violence or threats of
violence should:
• describe follow-up to the investigation (description
of subsequent actions and timeframe)
• identify consequence if non-workers become
violent
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