WSPS is committed to eliminating barriers and improving accessibility for persons with disabilities
We guarantee that our products and services will meet your satisfaction.
WSPS reserves the right to cancel courses/functions with low enrollment. Our cancellation policy is as follows:
|Product Order Amounts in CDN $||Shipping to be charged in CDN $|
|Up to $999||$10.00|
|$999 to $1,999||$20.00|
|$2,000 to $2,999||$30.00|
|$3,000 to $4,999||$50.00|
|Equal to or over $5,000 and above||$80.00|
Out of Ontario Shipping: All shipping charges for an "Out of Ontario" shipment are charged an additional $10.00 over and above the assigned shipping charges.
Rush Orders: All rush order charges are an ADDITIONAL CHARGE of $40.00 plus applicable taxes. Rush order requires the sales order to be in place before noon on weekdays. For rush orders, please call customer care at 1-877-494-WSPS (9777) or 905-614-1400.
Persons with a disability who are accompanied by a service animal may access premises owned and operated by WSPS provided the public has access to such premises and the animal is not otherwise excluded by law. If a service animal is excluded by law, WSPS will ensure that alternate means are available within reasonable time and location to provide persons with a disability access to WSPS's services.
There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter a premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by the WSPS Representative. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identify alternate measures available to enable the person with a disability to access the service.
If it is not readily apparent that an animal is a service animal, the WSPS Representative may ask the person with the service animal to provide verification of the animal's duty. The use, safety and clean up of the service animal is the responsibility of the person with a disability.
WSPS welcomes customers who are accompanied by a support person, when the support person has been hired or chosen by the person with a disability to accompany them in order to assist in accessing goods or services and/or for the purpose of providing support with mobility, personal assistance and/or communication.
Individuals who are accompanied by a support person are encouraged to inform relevant WSPS persons of their participation.
There may be rare circumstances where, for reasons of health and safety, allowing a person with a disability to enter a premises accompanied by their support person needs to be considered. Examples of such situations include potential fire code violations. If deemed necessary, a risk assessment will be conducted by the WSPS Representative. The risk assessment will include identifying the risks inherent with the support person being in the area of concern and identify alternate measures available to enable the person with a disability to access the service.
Support persons shall be permitted entry to all WSPS facilities and meeting rooms that are open to the public. Where there are admission fees for an event or training session organized by WSPS, persons with a disability shall be expected to pay the same fee as other attendees, but no admission fee shall be charged to their support person.
Please note that Support Persons will not receive certification or documentation of course completion for although they have attended a training session, they are not considered an active participant.
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing or by email. WSPS will make best efforts to provide a response in the same format in which the feedback was received.
Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. WSPS will respond within 21 working days.
Upon receipt, a WSPS manager, member of the customer care’s team or a designated WSPS representative will review the feedback and complete an investigation into any concerns or complaints. Corrective action will be taken as deemed necessary. Customers that provide feedback identifying concerns or complaints regarding the provision of services or goods to persons with disabilities, will receive acknowledgement of receipt of their feedback along with a summary of any action taken by WSPS in response. Information about WSPS's feedback process will be made available to all customers upon request.
Please note that WSPS will provide documents in suitable accessible format, if requested by using the Accessible Information and Communication Support form.