Shipping & Cancellation Policy

We guarantee that our products and services will meet your satisfaction.

• All prices are subject to change without notice. Orders are invoiced at prices prevailing at the time the order is placed.
• Product Shipping Charges:
  • Shipping within Ontario. Shipping is calculated at the time of your order
  • Shipping outside Ontario. There is an additional $10.00 flat rate above the assigned rates.
  • Shipping outside Canada. Additional charges may apply and are calculated after your order is submitted.
• Net 30 days from date of invoice with pre-approved credit.
• F.O.B. our warehouse.
• All shipments are prepaid and sent via Purolator Courier.
• For destinations outside Ontario, charges may vary. Contact us for details.
• Returns can be made to WSPS within 30 days of the invoice date if they are pre-authorized. A pre-authorization number is obtained by calling 1-877-494-WSPS (9777). Returns without an authorization number will be refused. Returns will only be accepted on products above $30.00 per individual item. All authorized returns are subject to a $30.00 restocking fee. No returns will be accepted 30 calendar days after the invoice date.
• In keeping with industry standards, our non-defective software and video, CD and DVD products are not returnable if the packaging has been opened.
• Some products are the sole property of outside agencies; WSPS distributes these subject to their availability.
• Report any shipment problems to our Customer Care department at 1-877-494-WSPS (9777) within 5 days of receipt of goods. Adjustments will only be considered within the specified time.
• NSF cheques will be subject to a $25.00 administration fee.
• WSPS HST#809 755 622 RT001

WSPS reserves the right to cancel courses/functions with low enrollment. Our cancellation policy is as follows:

1. Generally, your company may cancel/transfer a participant’s registration up to five business days before the course start date without penalty by contacting a Customer Care Specialist and obtaining a cancellation number. Some exceptions apply; contact us for details. By phone: 905-614-1400 or 1-877-494-WSPS (9777). By fax: 905-614-1434 or 1-877-553-WSPS (9777).
2. If we receive a cancellation less than five business days before the course start date, your company will be responsible for the full amount.
3. If a participant does not show up for a course and a cancellation has not been received prior to five business days from the course start date, your company will be charged the full amount.
4. Your company may substitute a participant if the original participant is unable to attend. This substitution may occur at any time up to the course start date.
5. For course cancellations due to inclement weather, call 1-877-494-WSPS (9777), Option 8 (updated cancellation information will be available after 6:30 am on the day of the course/event).
6. Courses offered in conjunction with the Canadian Standards Association (CSA) are subject to different registration terms. Payments for these courses must be received before the course date. Registration fees are refundable (less a $100 service charge) provided that notification is received 14 business days before the course date. There will be no refunds after that date, but substitution of participants is permitted. No liability is assumed by CSA or WSPS for changes in course dates, content, speakers or venue.

Out of Ontario Shipping: All shipping charges for an "Out of Ontario" shipment are charged an additional $10.00 over and above the assigned shipping charges.

Rush Orders: All rush order charges are an ADDITIONAL CHARGE of $40.00 plus applicable taxes. Rush order requires the sales order to be in place before noon on weekdays. For rush orders, please call customer care at 1-877-494-WSPS (9777) or 905-614-1400.

Persons with a disability who are accompanied by a service animal may access premises owned and operated by WSPS provided the public has access to such premises and the animal is not otherwise excluded by law. If a service animal is excluded by law, WSPS will ensure that alternate means are available within reasonable time and location to provide persons with a disability access to WSPS's services.

There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter a premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by the WSPS Representative. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identify alternate measures available to enable the person with a disability to access the service.

If it is not readily apparent that an animal is a service animal, the WSPS Representative may ask the person with the service animal to provide verification of the animal's duty. The use, safety and clean up of the service animal is the responsibility of the person with a disability.

Support Persons

WSPS welcomes customers who are accompanied by a support person, when the support person has been hired or chosen by the person with a disability to accompany them in order to assist in accessing goods or services and/or for the purpose of providing support with mobility, personal assistance and/or communication.
Individuals who are accompanied by a support person are encouraged to inform relevant WSPS persons of their participation.

There may be rare circumstances where, for reasons of health and safety, allowing a person with a disability to enter a premises accompanied by their support person needs to be considered. Examples of such situations include potential fire code violations. If deemed necessary, a risk assessment will be conducted by the WSPS Representative. The risk assessment will include identifying the risks inherent with the support person being in the area of concern and identify alternate measures available to enable the person with a disability to access the service.

Support persons shall be permitted entry to all WSPS facilities and meeting rooms that are open to the public. Where there are admission fees for an event or training session organized by WSPS, persons with a disability shall be expected to pay the same fee as other attendees, but no admission fee shall be charged to their support person.

Please note that Support Persons will not receive certification or documentation of course completion for although they have attended a training session, they are not considered an active participant.

Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing or by email. WSPS will make best efforts to provide a response in the same format in which the feedback was received.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. WSPS will respond within 21 working days.

Feedback may be submitted using the WSPS Customer Feedback form or by emailing our Customer Care Manager at accessibilityfeedback@wsps.ca.

Upon receipt, a WSPS manager, member of the customer care’s team or a designated WSPS representative will review the feedback and complete an investigation into any concerns or complaints. Corrective action will be taken as deemed necessary. Customers that provide feedback identifying concerns or complaints regarding the provision of services or goods to persons with disabilities, will receive acknowledgement of receipt of their feedback along with a summary of any action taken by WSPS in response. Information about WSPS's feedback process will be made available to all customers upon request.

Please note that WSPS will provide documents in suitable accessible format, if requested by using the Accessible Information and Communication Support form.