Shipping & Cancellation

We guarantee that our products and services will meet your satisfaction.

• All prices are subject to change without notice. Orders are invoiced at prices prevailing at the time the order is placed.
• Product Shipping Charges:
  • Shipping within Ontario. Shipping is calculated at the time of your order
  • Shipping outside Ontario. There is an additional $10.00 flat rate above the assigned rates.
  • Shipping outside Canada. Additional charges may apply and are calculated after your order is submitted.
• Net 30 days from date of invoice with pre-approved credit.
• F.O.B. our warehouse.
• All shipments are prepaid and sent via Purolator Courier.
• For destinations outside Ontario, charges may vary. Contact us for details.
• Returns can be made to WSPS within 30 days of the invoice date if they are pre-authorized. A pre-authorization number is obtained by calling 1-877-494-WSPS (9777). Returns without an authorization number will be refused. Returns will only be accepted on products above $30.00 per individual item. All authorized returns are subject to a $30.00 restocking fee. No returns will be accepted 30 calendar days after the invoice date.
• In keeping with industry standards, our non-defective software and video, CD and DVD products are not returnable if the packaging has been opened.
• Some products are the sole property of outside agencies; WSPS distributes these subject to their availability.
• Report any shipment problems to our Customer Care department at 1-877-494-WSPS (9777) within 5 days of receipt of goods. Adjustments will only be considered within the specified time.
• NSF cheques will be subject to a $25.00 administration fee.
• WSPS HST#809 755 622 RT001

WSPS reserves the right to cancel courses/functions with low enrollment. Our cancellation policy is as follows:

1. Generally, your company may cancel/transfer a participant’s registration up to five business days before the course start date without penalty by contacting a Customer Care Specialist and obtaining a cancellation number. Some exceptions apply; contact us for details.
   By phone: 905-614-1400 or 1-877-494-WSPS (9777).
   By fax: 905-614-1434 or 1-877-553-WSPS (9777).
2. If we receive a cancellation less than five business days before the course start date, your company will be responsible for the full amount.
3. If a participant does not show up for a course and a cancellation has not been received prior to five business days from the course start date, your company will be charged the full amount.
4. Your company may substitute a participant if the original participant is unable to attend. This substitution may occur at any time up to the course start date.
5. For course cancellations due to inclement weather, call 1-877-494-WSPS (9777), Option 8 (updated cancellation information will be available after 6:30 am on the day of the course/event).
6. Courses offered in conjunction with the Canadian Standards Association (CSA) are subject to different registration terms. Payments for these courses must be received before the course date. Registration fees are refundable (less a $100 service charge) provided that notification is received 14 business days before the course date. There will be no refunds after that date, but substitution of participants is permitted. No liability is assumed by CSA or WSPS for changes in course dates, content, speakers or venue.

Out of Ontario Shipping: All shipping charges for an "Out of Ontario" shipment are charged an additional $10.00 over and above the assigned shipping charges.

Rush Orders: All rush order charges are an ADDITIONAL CHARGE of $40.00 plus applicable taxes. Rush order requires the sales order to be in place before noon on weekdays. For rush orders, please call customer care at 1-877-494-WSPS (9777) or 905-614-1400.