Prevention Assessing Psychological Demands
8
Hiring/Onboarding Training
Action Impact Action Impact
Ensure that all job postings list
the interpersonal skills required
as well as the technical skills.
Applicants understand the
psychological demands of the
specific job they are applying for.
Provide emotional intelligence
training for all staff that regularly
deal with challenging or
demanding situations, this also
includes client-facing positions.
Provides employees with
increased ability to manage their
emotions in stressful or
demanding situations.
Measuring progress How do we know if its successful?
Retention data, STD claims
Decrease in turnover and STD claims from employees
working in positions that have had either the training
implemented or the job description and onboarding
process updated.
