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Mental Harm Prevention: 13+ Workplace Factors Toolkits

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10 13+ Workplace Factors Toolkits | MARCH 2022 BACK TO CONTENTS FACTOR 5 PSYCHOLOGICAL COMPETENCIES AND DEMANDS When we think of job competency, we often think about the technical skills required to perform the daily tasks of the job. However, psychological competencies and demands go beyond the skills required to perform the work and include an individual's interpersonal and emotional competencies and the emotional and psychological demands imposed on a worker to effectively complete the job. Psychological competencies can include individual skills, knowledge, demeanor and emotional intelligence. Psychological demands, on the other hand, include hazards such as isolation, constant high-pressure situations, shiftwork, trauma-based work or working with the public. Just as we do for physical demands of the job, psychological demands should be documented and assessed to identify hazards. The key is to align the psychological demands of a job with the psychological competencies that employees possess or attain.

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