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300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
HC15. Do you have
procedures to identify,
evaluate, and inform
workers about
specific high-risk
clients, situations, or
locations?
HC16. Are there
procedures for
opening and closing
hours?
HC17. Do you have
procedures for
workers to follow
when dealing with
strangers or
intruders?
HC18. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients, customers, or
members of the
public?
HC19. Are there
other measures or
procedures needed
to protect workers
from the risks of
handling cash?
HC20. Are workers
trained in safety
routines for parking,
leaving, and returning
to their vehicles?
Develop and implement
procedures to identify, evaluate,
and inform workers about the
risks of violence related to
specific situations
or clients.
Develop and implement
procedures for opening and
closing hours.
Develop and implement
procedures, including:
• how to question strangers
or intruders about the
appropriateness of their
presence in a non-
confrontational manner
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Develop and implement
procedures, including:
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Measures and procedures will
depend on the specific
workplace.
Training could include:
• being observant – look and
listen
• not slinging purses or bags
over the shoulder or around
the neck
• carrying keys in hand
• walking around your vehicle
and checking back seat
before unlocking it
• locking doors and keeping
windows up
• how to carry and store
valuables
• dangers of reading or writing
in parked vehicles
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