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300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Physical Yes No N/A Examples of Controls Existing Controls Recommended Controls
Environment
(identify person(s) responsible
and expected completion
dates, if possible)
CC3. Does the
workplace have a
clean, uncluttered,
welcoming
atmosphere?
CC4. Is public access
to the workplace
restricted?
CC5. Where clients
could become
aggressive or violent,
are there any objects
or equipment that
could be used to hurt
people?
CC6. Are there
designated rooms for
meeting with clients?
Consider the following
measures:
• Providing an informal, tidy
entry area
• Posting signs such as
"Welcome" and "No-
Harassment Policy"
• Ensuring workers welcome
clients and keep them
informed of appointment
delays, etc.
Restrict public access to the
workplace by:
• providing a single entrance for
clients and controlling access
to other doors
• installing security alarms on
outside doors
• installing door chimes or other
means to notify workers when
someone enters the
workplace
• posting signs about worker-
only areas
• using cards or keys to access
worker-only areas
• using reception desks and
sign-in procedures
• accompanying non-workers in
restricted areas
• using video surveillance and
posting signs to inform people
of it
• locking the public entrance
and providing a bell
Consider the following
measures:
• Storing sharp and dangerous
items so that only workers
have access to them
• Keeping public counters and
public areas free of equipment
and clutter
Set up rooms specifically for
meetings with the public by:
• installing windows in the door
or some other way for workers
outside to see inside the
meeting room
• if necessary, designing rooms
so that they are within hearing
range of reception area
• setting up room with an easy
exit for workers in case of
emergency
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