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300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
This assessment can be useful for fixed-location workplaces where workers are expected to provide a product or
service to clients, for example, in retail stores, gas stations, factories, manufacturing settings, industrial settings, office
environments, health care facilities, and clinics. Examples of activities include:
• Working in a fixed location in the presence of cash, goods, or medications that may be readily sold or pawned
• Working in a fixed location with clients that have access to staff
You are not required to use all or any of the examples of controls. There may be other controls that are more
suitable to the circumstances of your workplace and to controlling the risks of workplace violence that you identify.
Assessment for Specific Risk: Direct Contact with Clients (CC)
Physical Yes No N/A Examples of Controls Existing Controls Recommended Controls
Environment
(identify person(s) responsible
and expected completion
dates, if possible)
CC1. Do clients have
direct physical access
to workers?
CC2. Can workers
call for immediate
help when workplace
violence occurs or is
likely to occur?
Job / Department/ Location: Completed by: Date:
Shading indicates elevated risk
Consider the following
measures:
• Making reception areas visible
to other workers and to the
outside
• Having counters built wide
enough or with barriers to
prevent clients from having
physical access to workers
See question on restricting
non-worker access within the
workplace for more information.
Measures and procedures could
include:
• providing equipment to
summon assistance, such as
individual or fixed alarms
(sounding or silent) or cell
phones (pre-programmed to
call an emergency number)
• providing GPS tracking
devices or other locating
devices
• providing internal and external
numbers for workers to call
• at all hours of operations
• posted or otherwise readily
available
• establishing an internal
code word or words to
indicate that help is
needed
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