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Appendix A: Hugr Authentic Connections app Research Study Summary
Purpose
The purpose of this research study was to conduct an independent investigation to
examine the effectiveness of the mental health, self-directed cognitive behavioural digital app
Hugr Authentic Connections app (see www.hugr.ca) to impact isolation and loneliness and
promote authentic connections.
This study's target population was adults who were employed, had access to a
smartphone, and had an interest in isolation, loneliness, and building authentic connections.
The motivation was to explore whether the scalable, digital mental health app could
impact users' perceptions of isolation and loneliness and help them build and maintain their
desired authentic connections. The rapid onset of COVID-19 lockdowns in March 2020 quickly
moved many employees to work remotely. Their risk of experiencing isolation and loneliness
increased dramatically, potentially negatively impacting their mental health (e.g., anxiety and
depression).
This research study was done quickly, from conception to development to launching the
app and collecting data. A lean, agile IT and IP approach was used to maximize the available
budget and launch Hugr Authentic Connections app for testing and getting user feedback.
Updates were made to the app throughout the study. This study was funded by WSPS and co-
sponsored by Johnston Group (Administrators of the Chambers of Commerce Group Insurance
Plan). Howatt HR made in-kind contributions to support the development and promotion of the
app. This independent and scientific study was approved by the institutional research ethics
board at Saint Mary's University (SMU REB File #20-003).
