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Examining the impact of the HUGR AUTHENTIC CONNECTIONS

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19 or optimal levels of participation. This study had ambitious timelines and a limited budget to engage WSPS clients fully. Unlike the WSPS experience, Chambers Plan had a multi-pronged communications and promotion plan that was comprised of 15 different pieces and a variety of mediums that was guided by a project manager (Arete). An additional featured added to Hugr as part of the Chambers Plan implementation was a digital access point so users could be connected to professional support (Arete's intake team) should they wish to access professional counselling services. As only a few research participants were from the Chambers Plan, the research study could not analyze the impact of these additional aspects of rollout for facilitating worker engagement. We do feel strongly from this experience that to deliver a mental health solution communications and engagement are critical and must be well thought out. The issue addressed by Hugr Authentic Connections app will continue even as the crisis of the pandemic recedes. The researchers suggest that because of the magnitude of the loneliness epidemic, employers may benefit from more education on how they can mitigate isolation and loneliness, especially considering the growing hybrid workforce and the percentage of employees who will be working remotely permanently. Employers would be prudent to explore what they can do to help employees build and maintain authentic social connections, like the recommendations in the WSPS Roadmap [49]. With Hugr Authentic Connections app as a standalone mental health digital solution, a body of research suggests that "people need people" for mental health interventions to have the maximum potential for success. The research literature on self-help resources indicates that these rarely show effectiveness without some human component [50], [51]. Contact may be a phone call, email check-in, or community forum on the app. Overall, the literature suggests that there

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