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The Territorial team was responsive to feedback and changed this feature in the app so
that usage data can be shared with organizations or teams in future offerings. To protect privacy,
organizations should not have access to specific user data; only aggregated usage statistics over
time. This feature is important as it will allow employers to know what percentage of employees
are using a mental health tool they purchased and what level of perceived benefit they are
getting. It would also be prudent to explore the kind of employer dashboards that can be created
to show the following types of aggregated data:
• Number of employees who have downloaded the app
• Average authentic connection, perceived loneliness, and isolation scores
• Number of interactions with the app and number of users monthly
Changes over time
Changes in the key variables over the course of the study were examined. Table 5 shows
the mean and standard deviation of five key variables among the 62 participants who completed
all three assessments.
Table 6 shows participant changes in the key variables over the three time points. The
results show a significant decrease in loneliness as measured by the Howatt Loneliness Scale but
no other significant differences. Therefore, except for the Howatt Loneliness Scale, the
participants reported no change on any variables. Figure 3 shows the changes, which do not
represent a significant change except for the Howatt Loneliness Scale, although they decrease
visually.
