30
(i.e., minimal interaction). The third group included three participants who completed all three
assessments and interacted with the app more than 15 times (i.e., meaningful interaction).
Table 4 provides information on engagement with different features of the app. After
registering, participants were asked to complete short measures of social connections, readiness
for change, perceived isolation, and loneliness to track their progress through the Track – On-
boarding feature. Of 69 participants who registered, 60 completed all short measures in the app
at least once; 28 engaged with the Discover feature, which included eight modules; and 13
viewed more than five articles/modules on the app. Additionally, 15 participants invited a
supporter(s) and shared their progress with them through the Connect feature. There were 61
users who used the Track feature between at least once, 3 used this feature more than 15 times.
Figure 2 illustrates the monthly engagements with the app throughout this study. As
shown, most of the interaction with the app occurred in the first three months of this study,
peaking in March 2021 with 42 unique users and 177 engagements when most participants were
being on-boarded. The number of unique users went down steadily, from 42 in March to two in
July and August 2021. The slight uptick in usage in August may have been because participants
were completing the final assessment.
One issue arose regarding collecting data usage statistics with a feature designed to give
participants control over privacy. If participants did not provide consent for the app to collect
data, it did not track their usage data. Because we had obtained consent during the informed
consent process to collect their app data, it was possible to go back to retrieve this data. Based on
numerous consultations with Territorial, we believe we retrieved all relevant data for these
analyses for the 62 participants who completed assessments at time 1, 2, and 3. Therefore, these
analyses represent all the data collected, regardless of the consent for the app to collect data.
