Corporate

Services in 2018 The service sector was comprised of 90,291 employers* 97% of these businesses had less than 100 employees, with 60% having 4 employees or fewer** The Lost-Time Injury Rate for services was 0.89 5 people lost their lives as a result of traumatic workplace injuries* 621,500 of these individuals were between 15 and 24 years old*** 47% of employed Ontarians worked in the service sector That's a total of 3,382,100 people Supporting small businesses 95% of companies in Ontario are small businesses (fewer than 50 employees). 1 When it comes to health and safety, small businesses look for simple and easily accessible tools and information. In 2018/19, WSPS representatives visited 294 small businesses in the restaurant and food services sector to introduce them to the complimentary resources available on its online Small Business Centre. Another strategy for reaching the province's small businesses involved spreading the message through associations. WSPS signed Letters of Intent to provide 33 small business associations and community groups with health and safety resources, services and information sessions. During Small Business Week in October 2018, WSPS' digital channels presented messaging targeted to small businesses 57,957 times. This drove more than twice as many visitors to WSPS.CA for health and safety resources as compared to 2017 campaign results. Providing health and safety training for new Canadians WSPS lent its health and safety expertise to job readiness training for 320 new Canadians in 2018. Twelve sessions were conducted for Peel Region Settlement Agencies, one of over 220 immigrant- serving agencies under the Ontario Council of Agencies Serving Immigrants (OCASI). Understanding the legislation that protects employees is vital to new workers, who may feel hesitant about asking questions. The success rate for the job placement program was 97%, with participants finding work in the food service, information technology and manufacturing industries. OCASI was created in 1978 to act as a collective voice for immigrant-serving agencies and to coordinate response to shared needs and concerns. Examining safety climate in Ontario restaurants The restaurant industry is fast-paced and physically demanding, often leading to worker injuries such as muscle strains and sprains, cuts, burns, and slips and falls. These injuries can also affect business due to lost productivity, higher insurance premiums and/ or property damage. In 2017, there were 3,643 work-related injuries in the Ontario restaurant and catering sector, representing a 22% increase from 2011. 2 To take a closer look at why this might be happening, WSPS collaborated with Ryerson University on the first safety climate study of the province's restaurant industry in 2018. Safety climate is defined as the shared perception of how much safety is valued in the workplace. Having a good safety climate can lead to lower injury rates. The goal of the study was to understand the current safety climate and help employers prioritize initiatives to improve health and safety performance. WSPS will look at opportunities to apply and share recommendations upon publication of the study, expected in 2019. 9|WSPS.CA/AnnualReport *Active WSIB accounts, March 2019 Detailed Sub-Sector Reports  **Full-time equivalents, as per above source ***Statistics Canada Table 14-10-0023-01 Labour Force Characteristics by Industry, Annual 1 Statistics Canada, CANSIM 552-0007-December 2017 2 Report Builder, Generated Report, WSIB By The Numbers http://www.divxy123.ca/ ReportBuilder2017/Pages/report_builder.php. Accessed May 3, 2019

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