April 2017 – March 2018 Results
Increase both direct and indirect reach by 5% by the end of Q4
Customer
Customer Likely to Recommend Ratings
TRAINING
(average rating on a 5-point scale)
EDUCATIONAL SESSIONS
(Net Promoter Score)
CONSULTING
(average rating on a 5-point scale)
4.45
45
4.76
Customer Retention Rate
(% of sales from 2016 customers retained in 2017)
72.3%
Active Customers (total number of customers engaged directly)
Direct – Retained (with sales)
Direct – New (with sales)
Direct – Other (without sales)
Extended – Web Visitors
Extended – Through Partners
9,908
2,494
3,428
3,986
326,845
153
Transfer Payment Agreement Targets
TRAINING
(participant hours of training delivered)
EDUCATIONAL SESSIONS
(participant hours of educational sessions delivered)
CONSULTING
(consulting hours provided to customers)
PRODUCTS DISTRIBUTED
(information products downloaded or distributed)
202,629
90,617
35,710
1,528,692
Achieve a balanced budget through revenue growth, cost containment
and sustained funding by the end of Q4
Financial
Invoice Revenue
$11.373 million
Balanced Budget
Achieved
Enhance efficiency and customer value through business processes,
and align business plans to achieve customer and MOL commitments
Process
Maintain ISO 9001 Registration
Successfully passed
our annual evaluation
in September 2017
Maintain a skilled and engaged workforce with capacity to meet TPA
and revenue growth requirements
People
100% of eligible staff to complete all mandatory
learn-and-grow and performance management requirements
Achieved
13 | WSPS.CA/AnnualReport
CORPORATE OBJECTIVES & RESULTS
