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WSPS 2017 Annual Report

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April 2017 – March 2018 Results   Increase both direct and indirect reach by 5% by the end of Q4 Customer Customer Likely to Recommend Ratings TRAINING (average rating on a 5-point scale) EDUCATIONAL SESSIONS (Net Promoter Score) CONSULTING (average rating on a 5-point scale) 4.45 45 4.76 Customer Retention Rate (% of sales from 2016 customers retained in 2017) 72.3% Active Customers (total number of customers engaged directly) Direct – Retained (with sales) Direct – New (with sales) Direct – Other (without sales) Extended – Web Visitors Extended – Through Partners 9,908 2,494 3,428 3,986 326,845 153 Transfer Payment Agreement Targets TRAINING (participant hours of training delivered) EDUCATIONAL SESSIONS (participant hours of educational sessions delivered) CONSULTING (consulting hours provided to customers) PRODUCTS DISTRIBUTED (information products downloaded or distributed) 202,629 90,617 35,710 1,528,692 Achieve a balanced budget through revenue growth, cost containment and sustained funding by the end of Q4 Financial Invoice Revenue $11.373 million Balanced Budget Achieved Enhance efficiency and customer value through business processes, and align business plans to achieve customer and MOL commitments Process Maintain ISO 9001 Registration Successfully passed our annual evaluation in September 2017 Maintain a skilled and engaged workforce with capacity to meet TPA and revenue growth requirements People 100% of eligible staff to complete all mandatory learn-and-grow and performance management requirements Achieved 13 | WSPS.CA/AnnualReport CORPORATE OBJECTIVES & RESULTS

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