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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
TG14. Have workers
received training in
robbery prevention
and response?
TG15. Are workers
trained to recognize
and deal with
potentially violent
clients, situations, or
high-risk locations?
TG16. In addition to
the above, are
workers and
supervisors provided
with information,
instruction, and/or
training to protect
them from the risks of
transporting people
and/or goods?
Consider establishing a robbery
prevention and response
program.
Training could include:
• techniques for preventing
robberies
• safe responses to robbery
• no negative consequences to
workers
Training could include:
• how workers will be informed
about potentially violent
people, situations or locations
• characteristics of aggressive
or violent people
• signs of behaviour escalation
• recognition of potentially
violent situations, including
situations of sexual violence
• recommended actions and
reactions, including when to
leave or how to escape
• appropriate responses to
incidents, including defusing
hostile or aggressive
behaviours
See the Canadian Urban Transit
Associationʼs Ambassador
Training Program for Difficult
and Dangerous Situations on
Buses and Streetcars
http://www.cutaactu.ca/en/transit_ambassador.
Information, instruction, or
training could include:
• risks of workplace violence
arising from transporting
people and/or goods
• relevant measures and
procedures
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