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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
MW8. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients or members of
the public?
MW9. Do you
maintain regular
contact with workers
who are in a mobile
workplace?
MW10. Are there
other measures or
procedures needed to
protect workers from
the risks of a mobile
workplace?
MW11. Are workers
trained in safety
routines for parking,
and leaving and
returning to their
vehicles?
Develop and implement such
procedures, which could
include:
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Maintain regular contact with
workers by:
• providing cell phones or other
communications or monitoring
devices
• establishing regular contact
times or check-in points
• designating a person to
monitor contact with workers,
and to follow up if contact is
lost
Measures and procedures will
depend on the specific
workplace.
Training could include:
• being observant – look
and listen
• not slinging purses or bags
over the shoulder or around
the neck
• carrying keys in hand
• walking around the vehicle
and the checking back seat
before unlocking the vehicle
• locking doors and keeping
windows up
• how to carry and store
valuables
• the dangers of reading or
writing in parked vehicles
• maintaining a full gas tank or
filling up at well-lit and busy
gas stations
• how to choose a safe
parking spot
• looking for adequate light
from street lamps
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