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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
CS9. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients, customers, or
members of the
public?
CS10. Are there
other measures or
procedures needed to
protect workers from
the risks of working in
the community?
CS11. Are workers
trained to recognize
and deal with
potentially violent
people, situations, or
high-risk locations?
CS12. Are workers
trained in safety
routines for parking,
and leaving and
returning to their
vehicles?
• deferral of visit until proper
safety measures can be met
• wearing shoes at all times for
home visits (for quick exit, if
necessary)
Develop and implement such
procedures, which could
include:
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Measures and procedures will
depend on the specific
workplace.
Training could include:
• how workers will be informed
about potentially violent
people, situations or locations
• characteristics of aggressive
or violent people
• signs of behaviour escalation
• recognition of potentially
violent situations, including
situations of sexual violence
• recommended actions and
reactions, including when to
leave or how to escape
• appropriate responses to
incidents, including defusing
hostile or aggressive
behaviours
Training could include:
• being observant – look and
listen
• not slinging purses or bags
over the shoulder or around
the neck
• carrying keys in hand
• walking around the vehicle
and checking the back seat
before unlocking the vehicle
• locking doors and keeping
windows up
• how to carry and store
valuables
• the dangers of reading or
writing in parked vehicles
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