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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
This assessment can be useful to workplaces where workers are expected to work in the community and provide
services in private homes and dwellings, including home support workers, caregivers, home service and repair
personnel, real estate agents, insurance agents, and salespeople. Examples of activities include:
• Travelling alone in the community
• Working in a client's personal dwelling
• Working with limited or no access to communication tools and other security devices
You are not required to use all or any of the examples of controls. There may be other controls that are more
suitable to the circumstances of your workplace and to controlling the risks of workplace violence that you identify.
Assessment for Specific Risk: Working in a Community-based
Setting (CS)
Physical Yes No N/A Examples of Controls Existing Controls Recommended Controls
Environment
(identify person(s) responsible
and expected completion
dates, if possible)
CS1. Can workers
call for immediate
help when workplace
violence occurs or is
likely to occur?
CS2. Are vehicles
used by workers
regularly maintained?
CS3. Is a pre-visit
telephone interview
conducted with
clients?
Job / Department/ Location: Completed by: Date:
Shading indicates elevated risk
Measures and procedures could
include:
• providing equipment to
summon assistance, such as
individual or fixed alarms
(sounding or silent) or cell
phones (pre-programmed to
call an emergency number)
• providing GPS tracking
devices or other locating
devices
• establishing an internal code
word or words to indicate that
help is needed
Develop and implement
procedures to ensure vehicles
used by workers are regularly
maintained.
Develop and implement a
pre-visit client interview
process. Questions could
determine:
• who will be present during
the visit
• who will answer the door
• the presence of animals
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