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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
WA6. Do you have
procedures for
opening, closing, or
securing the
workplace prior to
starting and at the
end of shifts?
WA7. Do you
maintain regular
contact with workers
who are working
alone?
WA8. Do you have
procedures for
workers to follow
when dealing with
strangers or
intruders?
WA9. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients or members of
the public?
WA10. Are there
other measures or
procedures needed to
protect workers from
the risks of working
alone?
WA11. Are workers
trained in safety
routines for parking,
and leaving and
returning to their
vehicles?
Develop and implement
procedures for opening, closing,
or securing the workplace prior
to starting and at the end of
shifts.
Include procedures for
responding to and dealing with
unusual circumstances.
Maintain regular contact with
workers by:
• providing cell phones or other
communications or monitoring
devices
• establishing regular contact
times or check-in points
• designating a person to
monitor contact with workers,
and to follow up if contact is
lost
Develop and implement such
procedures, which could
include:
• how to question strangers or
intruders about the
appropriateness of their
presence in a non-
confrontational manner
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Develop and implement such
procedures, which could
include:
• recommended actions and
responses
• when to call for assistance or
go to a safe area
Measures and procedures will
depend on the specific
workplace.
Training could include:
• being observant – look and
listen
• not slinging purses or bags
over the shoulder or around
the neck
• carrying keys in hand
• walking around the vehicle
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