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300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
CC11. Do you have
procedures to identify,
evaluate, and inform
workers about
specific high-risk
clients, situations, or
locations?
CC12. Do you have
procedures for
workers to follow
when dealing with
strangers or
intruders?
CC13. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients or members of
the public?
CC14. Are there
other measures or
procedures needed to
protect workers from
the risks of contact
with clients?
CC15. Are workers
and supervisors
trained in all relevant
measures and
procedures for
protecting themselves
from workplace
violence associated
with client contact?
Develop and implement
procedures to identify, evaluate,
and inform workers about the
risk of violence related to
specific situations or clients,
including possible triggers for
violence.
Develop and implement such
procedures, which could
include:
• how to question strangers or
intruders about the
appropriateness of their
presence in a non-
confrontational manner
• recommended actions and
responses
• when to call for help or
go to a safe area
Develop and implement such
procedures, which could
include:
• recommended actions and
responses
• when to call for help or
go to a safe area
Measures and procedures
will depend on the specific
workplace.
Information, instruction, or
training could include:
• the risks of workplace
violence arising from their job
or location
• relevant measures and
procedures
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