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300-AQ0-01-IGDO © 2019, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Overview and Context for Action
Policy, Program, and Training Review Tool
Yes No Examples of Content Existing Recommended
• set out how you will
investigate complaints
or incidents of
workplace harassment
• Set out how you will
deal with incidents and
complaints of
workplace harassment
Are all workers given
information and
instruction on the
contents of your
workplace harassment
policy and program, as
required by the OHSA?
The investigation process should:
• treat all complaints seriously and promptly
• be confidential and neutral
• be fact-based, fair, and thorough
• deal with workplace harassment from all sources
(the investigative approach may be different for
harassment arising from a worker, a client, or a
domestic/intimate partner)
• protect those who complain from continued
harassment
• describe what will be included in the investigation
• specify the roles and responsibilities of employers,
supervisors, workers, unions, and others
• describe how, when, and by whom investigations
will be conducted
• outline how the complainant and others involved
will be told about the results of the investigation
and any actions taken
• outline record-keeping practices
The Ontario Human Rights Commission has
detailed information on investigations in their
publication Guidelines on Developing Human
Rights Policies and Procedures.
http://www.ohrc.on.ca/en/resources/Policies/gdpp
The process to deal with workplace
harassment should:
• respect confidentiality
• describe follow-up to the investigation (description
of actions and timeframe)
• identify consequences for the harasser
• outline counselling supports or resources that are
available to assist workers (such as an Employee
Assistance Program (EAP) or other support
• outline record-keeping requirements
Provide training to all workers on the contents of the
workplace harassment policy and program. Ensure
workers are advised of changes and updates.
Information, Instruction, Education, and Training (Workplace Harassment)
WSPS.CA
