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300-BXB-01-IGDO © 2025, Workplace Safety & Prevention Services (WSPS)
1 877 494 WSPS (9777) | 905 614 1400 | www.wsps.ca
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Developing Workplace Violence and Harassment Policies and Programs: A Toolbox
Measures and Yes No N/A Examples of Controls Existing Controls Recommended Controls
Procedures
(identify person(s) responsible
and expected completion
dates, if possible)
VC9. Do you have
procedures to identify,
evaluate, and inform
workers about
specific high-risk
clients, situations, or
locations?
VC10. Do you have
procedures for
workers to follow
when dealing with
strangers or
intruders?
VC11. Do you have
procedures for
workers to follow
when dealing with
aggressive or violent
clients, customers, or
members of the
public?
VC12. Are there
other measures or
procedures needed to
protect workers from
the risks of working
with unstable or
volatile clients?
VC13. Are workers
trained to recognize
and deal with
potentially violent
people, situations, or
high-risk locations?
Develop and implement
procedures to identify, evaluate,
and inform workers about risks
of violence related to specific
situations or clients, including
possible triggers.
Develop and implement such
procedures, which could
include:
• how to question strangers
or intruders about the
appropriateness of their
presence in a non-
confrontational manner
• recommended actions and
responses
• when to call for help or go
to a safe area
Develop and implement such
procedures, which could
include:
• recommended actions and
responses
• when to call for help or go to a
safe area
Measures and procedures will
depend on the specific
workplace.
Training could include:
• how workers will be informed
about potentially violent
people, situations, or high-risk
locations
• characteristics of aggressive
or violent people
• signs of behaviour escalation
• recognition of potentially
violent situations, including
situations of sexual violence
• recommended actions and
reactions, including when to
leave or escape
• appropriate responses to
incidents, including defusing
hostile or aggressive
behaviours
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