52 • Institute for Work & Health (IWH)
Observing trainees on the worksite may provide insight into the effectiveness of the
training program.
• Are workers using steps/techniques/methods outlined in the training to complete
their tasks?
• Do workers seem to be using alternatives to steps/techniques/methods outlined in
the training? [document what alternate methods they are using to perform tasks]
• If workers are not performing tasks as taught in the training, why not?
If possible, consider interviewing a manager or supervisor, focusing on the following
questions:
• Are you aware of any learning needs among your workers? [prompt for awareness of
essential skills needs]
• Are you aware of any barriers to applying training in your workplace?
• Have you received feedback from your workers regarding training?
• How do you support workers performing newly learned job tasks? [prompt for
mentorship, shadowing etc.]
• Are there aspects of the work that you think need to be covered in more/less depth
during training?
• Have you noticed a difference in workers' performance following training?
Sample worksite observation guidelines
