Corporate

VISION 2020  Workplace Safety & Prevention Services  | 4 STRATEGIC STEPS 2019/20 represented year two of WSPS' "Vision 2020" strategy. Here are some highlights of progress. GOAL: Keep more people healthy and safe by growing and sharing leading edge expertise Increased number of engaged customers by 5% as compared to 2018/19 WSPS' health and safety messages were digitally presented to customers approximately 8.5 million times in 2019 – that's 34% more than in 2018. The Net Promoter Score for WSPS programs in 2019 was 63 (the benchmark is that over 30 is considered good. With most respondents as "promoters" of the program/service). 71% of customers surveyed who completed a WSPS consulting contract indicated that their workers and supervisors now have more information on how to work safely. 1 80% of those surveyed who completed a WSPS training program felt the course increased their health and safety knowledge to a high degree. 2 GOAL: Anticipate and respond to the needs of the changing workplace With the declaration of the pandemic in March 2019, WSPS rapidly pivoted to being a digital-first organization: equipping 272 staff to work remotely to assist customers and stay safe. Launched new ways for customers to connect to health and safety expertise, such as a COVID-19 resource hub, subject-specific webinars, virtual consulting, and distribution of content through partners' digital channels WSPS health and safety content reached 102,343 workplaces through its partnership network. Released 21 eCourses (including 14 in partnership with the Canadian Centre for Occupational Health and Safety) – topics ranged from tractor safety to mental health to supervisor responsibilities 1   WSPS survey sent out on July 16, 2019 to 257 WSPS clients who completed a consulting contract 2   Surveys relating to WSPS standard training, initiated in September 2018. Results indicated are as of July 19, 2019, based on 1,270 responses, with an estimated response rate between 15–20%. 3   Highly engaged based on revenue from 2015 to 2019 of Schedule 1 customers. LTI comparison of Dec 2015 data with Dec 2019 data.

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