Virtual Classroom Training FAQ

Special Announcement:

WSPS is pleased to announce that we are ready to offer many training courses virtually. The virtual public training schedule will be updated shortly. Please check out Training Course Schedulefor regular updates.

If you’d like a more personalised experience, this course can be delivered privately for employees in your workplace, either in-person or virtually. Call the WSPS Customer Care team at 905-614-1400 or 1-877-494-WSPS (9777) or customercare@wsps.cato discuss private training options, including pricing and minimum group size requirements.

Virtual SolutionsWSPS is a Chief Prevention Office (CPO) approved training provider. In our effort to ensure every worker is healthy and safe, every day, WSPS now offers virtual training via Adobe Connect.

WSPS Virtual Solutions allow participants to learn from anywhere and offer an interactive learning experience that shares many of the benefits of in-person training.

What is Virtual Classroom Training?

Virtual Classroom Training is an interactive learning experience that provides the same benefits of in-person classroom training, but participants can join from anywhere that is convenient for them. Instruction is delivered in real time by a live facilitator over an internet based platform. Participants engage with the facilitator and one another through audio and, where appropriate, via a web camera.

WSPS offers two different ways to experience virtual classroom training:

  • Virtual Classroom Training - Public. This is a session with participants from different organizations. All enrolled participants experience training via the same virtual classroom at the same time.
  • Virtual Classroom Training - Private. This is a session with multiple participants from a single organization. All enrolled participants experience training via the same virtual classroom at the same time.

Why choose Virtual Classroom Training?

Virtual Classroom Training offers more convenience for our valued customers. These interactive learning experiences provide the same benefits of in-person training, but with the ability to learn from anywhere and the added bonus of no mileage, and travel time (employees can go right back to work afterwards), while maintaining physical distancing during COVID-19.

Can my employees actually learn in a Virtual Classroom Training environment?

Classroom engagement can still be fostered in a virtual classroom environment, as participants will all be in session at the same time, engaging online discussions via a chat forum, and interactive polls. This virtual environment allows participants to connect and learn from each other, all the while being guided by the instructor who will be using a webcam throughout the training.

As an employer, how can I ensure my employee(s) is attending and learning?

All Virtual Classroom Training has an instructor present who will take attendance. If someone who is registered does not attend, we will let you know of their absence.

Throughout our Virtual Classroom Training we provide knowledge checks, such as quizzes and activities that all participants must complete.

Will participants need to download Adobe Connect?

No. Participants only require an internet connection to participate. They can join through the browser version of Adobe Connect. The Adobe Connect Add-in is only required for Hosts and Presenters.

What to expect?

After purchasing your training, an email will be sent to the participant(s) 48-hours prior to the course start date with the Adobe Connect link that will provide them access to our virtual classroom. Participants are asked to log in with their first and last name. In the event that they have not provided their full name at log in, the instructor will verify full name during attendance.

Can I attend on my phone or tablet?

Yes; however for the best experience it is recommended that you use a desktop or laptop for training. To attend a webinar on your phone or tablet, use the Adobe Connect app or enter via your browser. For additional support, please refer to Adobe Connect Mobile help site.

Will I be required to call or dial-in?

Yes, participants will be required to dial into the phone number provided or have Adobe Connect dial-out to them once they have logged into the virtual classroom. Complete instructions will be provided in the 48-hour confirmation email.

What are the technical requirements?

WSPS uses the Adobe Connect platform for virtual training. This industry leading platform provides an immersive student experience with the ability to facilitate interactive activities and discussions.
 
To use Adobe Connect you'll need to:

  • Use the latest version of Chrome, Firefox, Safari, Edge, or Opera. You can enter the course via your browser on a computer.
  • Have built-in or external speakers to hear the facilitator.

You will also need:

  • A computer with high speed internet connection
  • A telephone to access the audio portion of the training
  • Adobe Flash Player 13.0 or later on your computer

I am having trouble accessing the course

Check the following to help resolve meeting access issues:

  • Are you connected to the Internet?
  • Have you disabled the pop-up blocker software?
  • Have you cleared browser cache?
  • Can you try connecting from another computer?
  • Are you accessing the correct URL?

If you continue to have issues, use the Meeting Connection Diagnostic Tool. This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience. The diagnostic test checks the following:

  • Clear connection to Adobe Connect
  • Bandwidth availability
  • Latest Adobe Connect application for desktop

If all the tests are successful, you are ready to log in to your meeting. If you continue to experience problems, refer to troubleshooting tips.

Adobe Connect troubleshooting and Support site

Refer to the Visual Quick Start Guide for Participants. It will provide you with the basics for participating in Virtual Classroom Training. For additional support, please refer to Adobe Connect Learn & Support site.

Do I need a webcam to participate?

Participants do not need a webcam; however, since our courses encourage student participation, you may be asked to turn on your webcam. You will be able to see our instructor through their webcam.

Do I need a microphone to participate?

If participants have a microphone, there may be opportunities for students to speak during the course. There is also a chat room available for those without access to a microphone where they can participate in discussions and/or ask questions.

Can I share the same login with a colleague?

No. In order to obtain a training certificate, you need to have completed the course as an individual. You can enroll multiple participants in the same course, but they will need to attend separately.

How many people can attend the same course?

Depending on the course, the maximum number of participants we allow is between 12 and 25.

When can I enter the classroom of the course I'm attending?

You can enter the Adobe Connect virtual classroom once the instructor has opened the classroom. If you arrive early, you can remain on the welcome page.

Which solutions are being offered by WSPS in virtual format?

WSPS is currently offers a variety of consulting solutions and in-class trainings in virtual format. For a complete listing of our virtual solutions, please see below:

Training

Certification Part One (3 days)

Certification Part One (3 days)

Book our CPO approved Certification Part One training for Joint Health & Safety Committee (JHSC) members. This Certification course is open to all individuals and groups, regardless of sector.
NOW available in virtual classroom training!

101 scheduled date(s)
  • Classroom
  • On-site
$495.00

F03 - CLC Part II: For Managers (Federal) - English (1/2 day)

F03 - CLC Part II: For Managers (Federal) - English (1/2 day)

Provide managers and supervisors with the knowledge of their health and safety responsibilities as outlined in the Canada Labour Code Part II. Disponible en français.
NOW available through virtual classroom training!

  • Classroom
  • On-site
$209.00

Impairment in the Workplace: What Managers Need to Know (1/2 day)

Impairment in the Workplace: What Managers Need to Know (1/2 day)

Impairment in the Workplace: What Managers need to Know is a ½ day training session which focuses on providing information and recommendations to managers on how to address the potential of impairment in the workplace as part of a hazard assessment as it relates to workplace health and safety.  This session is open to all sectors and organizations including employers, managers and supervisors.
NOW available through virtual classroom training!

3 scheduled date(s)
  • Classroom
  • On-site
$149.00

Inspecting and Maintaining Steel Storage Racks (1 day)

Inspecting and Maintaining Steel Storage Racks (1 day)

REVISED! Reduce the risk of racking collapse. Learn how to properly inspect and maintain steel storage racks using the new CSA A344-17 User Guide for Steel Storage Racks.
NOW available through virtual classroom training!
 

6 scheduled date(s)
  • Classroom
  • On-site
$539.00

Lockout /Tagout Safety Essentials (1/2 day)

Lockout /Tagout Safety Essentials (1/2 day)

This is a half-day (3.5 hours) instructor-led theory based course which provides an overview of basic lockout/tagout concepts.
NOW available through virtual classroom training!

6 scheduled date(s)
  • Classroom
  • On-site
$149.00

Supervisor Responsibilities and Due Diligence (1/2 day)

Supervisor Responsibilities and Due Diligence (1/2 day)

UPDATED & IMPROVED! Understand your legal duties to protect the health and safety of workers, your role as a leader and what it means to be duly diligent.
NOW available through virtual classroom training!

16 scheduled date(s)
  • Classroom
  • On-site
$149.00

Virtual Office Ergonomics Awareness

Virtual Office Ergonomics Awareness

Offering content that has been modified to suite the various situations employees may find themselves in while temporarily displaced.
NOW available through virtual classroom training!

$10.00